Original Casuals Refund & Returns Policy


Original Casuals returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please enclose the completed Returns form with your goods, as no form may result in taking longer to process the return. Please make sure all returned items are well packaged, so as not to be damaged in the post. Please make sure all return packages are sent with a traceable, insured service, as we cannot take responsibility for items damaged or lost in return transit.

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and packaging.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a Traceable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Original CasualsĀ is NOT responsible for any return custom charges made.
  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.